Australia and Globally. Free shipping over $100 on all domestic orders.
Samoedra offers free shipping within Australia for orders over $100.
Shipping fees applies for orders under $100. shipping rates are calculated by the shipping provider based on package weight and zip code/destination. The shipping costs will be displayed during the checkout process along with GST for orders being delivered within Australia.
Standard
3-8 business days
Express
1-3 business days
Order enquiries
Once order is made please allow 48 hours for your order to be processed. You will receive a confirmation email with your order information. Full tracking details will be sent to customers when order is shipped.
During sale and Christmas periods, please allow additional time for your order to be processed.
Please be aware that online orders are not processed over weekends or on public holidays.
If you encounter any issue with shipping details, delivery or product we are happy to assist and can be reached at info@samoedra.com.au
Refunds and Returns
Once order is placed it will be processed within 1-2 days. Should there be any changes or cancelation please email us immediately and we will do our best to assist. Please note that once an order is processed cancellation will not be possible.
We can only accept returns for damaged goods that are not opened. Please note, all return requests must contact info@samoedra.com.au within 2 weeks of receiving your order. Unfortunately We can’t accept any refunds for open packages and we also can’t accept returns or refunds for ‘change of mind’ once a purchase has been made. If you’re concerned that your product is damaged or faulty, please contact us so we can assist and issue a refund where applicable.
Please note that shipping a return is at your own cost and we are unable to refund your original orders shipping cost.
Refunds will be processed once the return has been received and processed. Refunds are processed back to the method of payment used when placing your original order (either Credit Card, PayPal or Afterpay). PayPal refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once your return has been processed, you will receive a confirmation via email.
We pride ourselves in providing quality products that delivers safely to you. If you believe your order is damaged or faulty, please email us at info@samoedra.com.au within 7 days of receiving your order. We will help you and issue a refund where applicable.